Emails (LB schedules, KPI alerts, activation emails, etc) is facing issues for COMS enabled clusters.

Incident Report for ThoughtSpot

Resolved

This incident has been resolved.

Posted Sep 24, 2026 - 23:22 UTC

Update

We are continuing to monitor for any further issues.

Posted Sep 24, 2026 - 23:21 UTC

Monitoring

A fix has been implemented and we are monitoring for now.
Note: Emails are being processed now, the long pending emails may be delivered without attachments (if any), but the latest one will be delivered as it is.

Posted Sep 24, 2026 - 21:51 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 24, 2026 - 19:45 UTC

Investigating

We are currently investigating this issue.

Posted Sep 24, 2026 - 16:48 UTC

This incident affected: Other Services (Americas, Europe and Middle East Asia, Asia Pacific, Australia and New Zealand).